AIR PLANTS ORDERING

Plants sent by Courier are sent bare root (out of pot) except when grown on a small mount and are usually not in flower.

 

Note to Afrikaans speaking visitors: Ons hoop u sal verstaan dat die voertaal op die internet oorwegend Engels is – Ons korrespondeer graag in Afrikaans.

 

HOW TO ORDER:

REQUEST A QUOTE  –  RECEIVE CONFIRMATION  –  MAKE PAYMENT  –  ORDER IS DISPATCHED 

1. Minimum courier order is R250 (excluding courier fees)
2. You can now use the Request a quote function or add plants as you browse through the new Catalogue
3. When availability is confirmed and courier costs receives, complete payment and send proof of payment to info@orchidssa.co.za
4. Plants will  usually be sent within a week to two weeks of payment. You will be notified of date of arrival and given a Tracking Number.

 

TERMS AND CONDITIONS 

  • This listing supersedes and cancels all previous lists, catalogues and offerings
  • Most of the smaller air plants are sent on a mount  (see examples below ). The larger plants are sent bare-root (out of pot or loose)
  • Availability of plants is subject to prior sale and offers may be withdrawn at any time.
  • Unless you indicate otherwise, we will substitute plants that are out of stock with similar plants.
  • Pictures on the web are a guideline only and not an indication of the type and NOT of the size of plant you will receive.

 

ORDERS FROM OTHER COUNTRIES / INTERNATIONAL

Due to many administration obstacles we have suspended orders to other countries until such time where we can have a more stream-lined system in obtaining Phyto, Cites etc.

HANDLING AND DELIVERY

  • Orders are dispatched by The Courier Guy (door to door service). This service is fast and effective and places the least strain on the plants.
  • Contact number: The Courier Guy 0861 203 203
  • TRACK AND TRACE YOUR PARCEL: https://thecourierguy.pperfect.com/
  • A delivery address as well as contact telephone number is needed.
  • We can only supply a waybill number once the collection has been booked.
  • We take great care in selecting and packing your order. If there are any complaints, contact us within a week of receiving your plants. We guarantee that all plants leave our nursery in good condition.
  • Once they have left the nursery they are the responsibility of the Courier Company. We have no control over courier treatment and damaged shipments should be reported and claimed from The Courier Guy.
  • Contact number: The Courier Guy 0861 203 203 
COURIER AND PACKING FEES:
  • R150 for orders up to R1 500
  • R200 for orders R1 500 to R3 000
  • For larger orders (above R3 000) we will request a quote
OUTLYING AREAS:

In some cases there will be an extra surcharge for courier delivery to deliver from The Courier Guy kiosk/depot to the outlying area. If you stay in a remote area it might be better to have the plants delivered to the kiosk(where you can collect) or to someone in town that you know. Otherwise the plants can still be delivered to you for an additional cost depending on your locality.

OPTIONAL EXTRA – INSURANCE:

We have had excellent service from the Courier Services over the years, but if you want to guarantee nothing goes wrong you can insure your parcel. Insurance is available at a rate of two per cent of the declared value to a maximum of R5 000.

TRACK AND TRACE
TRACK AND TRACE your parcel: https://thecourierguy.pperfect.com/  and use your waybill number. (OLW)

 

PAYMENT INFORMATION

  • Payment must be made only once your order has been confirmed. Proof of payment must be received before your order is dispatched
  • We accept direct deposits and Internet transfers. We regret that we have no Credit Card facilities available
  • Please email proof of payment to info@orchidssa.co.za
BANKING DETAILS:
  • ACCOUNT NAME: Van Rooyen Orchids
  • BANK: ABSA BANK
  • BRANCH: White River
  • BRANCH CODE: 334452
  • ACC NO: 1370 450 524
  • REFERENCE: (your name)
  • (SWIFT CODE: ABSA ZAJJ)

*Note: for Internet Banking use the ABSA Internet Code 632005 instead of the White River Branch Code 334452